Had a similar issue when we were building our place. The plumber accidentally nicked an electrical cable—thankfully no sparks, but it did delay things quite a bit. I agree simpler is usually better, but I found that snapping quick videos helped even more than photos. You can narrate what's happening in real-time, and it gives adjusters a clearer picture of the chaos. Might be worth trying next time...though hopefully there won't be a next time!
"I found that snapping quick videos helped even more than photos. You can narrate what's happening in real-time, and it gives adjusters a clearer picture of the chaos."
Interesting point about videos—I hadn't really considered that before. Photos have always been my go-to, but now that you mention it, a narrated video could definitely clarify things better, especially when there's multiple trades involved. Still, I'm wondering how adjusters typically handle video evidence compared to static images. Has anyone noticed if claims get processed quicker or smoother when videos are submitted instead of just photos?
Interesting point about videos—I hadn't really considered that before. Photos have always been my go-to, but now that you mention it, a narrated video could definitely clarify things better, es...
I've submitted videos a couple of times, and honestly, it seemed like the adjuster grasped the situation quicker. But I'm curious if there's ever an issue with file size or format compatibility—anyone run into trouble uploading longer clips?
"I've submitted videos a couple of times, and honestly, it seemed like the adjuster grasped the situation quicker."
Yeah, I've noticed the same thing. Videos seem to give adjusters a clearer sense of scale and context, especially for more complex issues. About your question on file sizes—I've run into that once or twice. Usually, compressing the video or converting it to MP4 format helps. If it's still too big, uploading it to a cloud service and sharing the link with the adjuster has always worked smoothly for me.
I've had mixed experiences with videos, honestly. Sure, they can clarify things quicker, but sometimes adjusters still come back with questions anyway. About the file size thing—have you tried trimming the video down to just the essential parts? I've found shorter clips not only upload easier but also keep adjusters focused on exactly what matters. Cloud links are fine too, but some adjusters seem hesitant to click external links...depends who you get, I guess.