Interesting you mention that, because I had a similar experience but with mixed results. When we refinanced last year, we had just installed energy-ef...

Interesting point about the HELOC, but personally, I'd be cautious about relying on it as a backup. A few years ago, my brother-in-law had a similar m...

Totally agree that calling directly can sometimes clear things up quicker, but yeah... internal communication breakdowns are a whole different beast. ...